Global Customer Reference Fulfillment Director
2 weeks ago
Work Type: 100% Remote
Location: USA 100% Remote
Duration: 3-4 months with possible extension
Shift: General morning shift (Manager will disclose)
Actual Job Title:
CRM Marketing Manager
About The Role
We are seeking a talented marketing professional to coordinate connections and plan, develop, execute, manage, and create strategies to be an ultimate matchmaker - evolving the customer reference program to influence sales and ensure optimal customer reference-ability and advocacy. You will collaborate cross-functionally on the planning, execution, and ongoing customer reference fulfillment. You should be empathetic, supportive, and recognized for having impressive organizational and project management skills. You have stellar interpersonal and communication skills, are energized by creating connections between customers, and have a roll-up-your-sleeves attitude to get creative when faced with constraints. You will report to the Senior Vice President of Global Customer Advocacy.
Our Team Mission
Our mission is to convert our customers to advocates for life. We capture and amplify their stories for they are the heroes of our story -- and our most powerful sales and marketing asset. We grow an active and enthusiastic community of advocates that fuel smart strategies, bold innovations, and big results for us and each other by sharing ideas and lessons learned in customer and employee experience. We measure our success in pipeline and booking influence, customer program engagement/feedback, advocacy community/reference participation, and customer lifetime value.
How We Work
Our marketing team is highly collaborative. We embrace change, work hard, trust each other, focus on progress over perfection, and prioritize what moves the needle. To go big, we say no to the status quo and try new things constantly. We dare to fail, listen, learn, and grow as a team to continuously raise the bar. We are a corporate family. We thrive on openness, authenticity, caring, and belonging.
Your Future Day-To-Day Responsibilities
• Manage, monitor, and optimize the customer reference program to supplement and benefit ongoing sales and marketing efforts globally.
• Build, nurture, and maintain relationships with referenceable customers to ensure the effective use of customers as references per their profiles and expectations.
• Own the references program solution managed through Salesforce and Influitive - including being the main administrator of the technology in relation to the Reference Program.
• Grow and manage a pool of referenceable customers. Developing strategic methods to increase the pool of referenceable customers in collaboration cross-functionally.
• Maintain and update users, referenceable customer profiles within Salesforce/Influitive.
• Promote the Customer Reference Program and follows reference fulfillment best practices, workflow, and solution to increase efficiency and effectiveness.
• Collect and curate customer reference assets to build a collection of approved company logos, quotes, and success story assets to grow a self-service library of reference assets.
• Based on knowledge of referenceable customers, identifie candidates and secures participation for recorded reference forums and customer site visits.
• Communicate with sales to gain buy-in, understanding, and participation in the Customer References program.
• Measure and monitor current state of customer reference program to identify critical gaps and develop a plan to address them. This includes measuring and analyzing the impact of Customer Reference program on sales cycles. Monitors reports and dashboards to demonstrate progress and identify needs and results. Provides regular reports to leadership with data reporting and analysis.
You Can Check Off These Requirements Boxes
• 5+ years of relevant customer experience industry, sales, marketing, or customer success expertise
• Bachelor's degree in business, communications, marketing, regional studies, or equivalent
• CRM and customer reference platform experience (Salesforce and Influitive are preferred)
• Demonstrated excellent written, verbal, and visual communication skills
• Strong interpersonal skills and ability to earn trust and respect from sales and customers, combined with ability to influence others and work collaboratively with other departments
• Proven ability to manage and prioritize workload, projects, and many reference requests at one time while consistently delivering requests on time and by SLA
• High energy, detail-oriented team player
• Demonstrated ability to take initiative, lead by example, and achieve extraordinary results
• Demonstrated interest in continuous education to ensure program and skillset is best in class.
• Specific experience in the CX industry or in leading Customer Reference Programs is preferred
-
Global Customer Reference Fulfillment Director
3 weeks ago
San Francisco, California, United States Global Pharma Tek Full timeAbout the RoleWe are seeking a highly skilled marketing professional to lead our customer reference program. As a Global Customer Reference Fulfillment Manager, you will be responsible for planning, developing, and executing strategies to engage customers and drive sales. Your goal will be to create a seamless experience for customers, ensuring they are...
-
San Francisco, California, United States CapLeo Global Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our customer reference program, driving sales and marketing efforts globally. As a key member of our marketing team, you will be responsible for developing and executing strategies to engage customers, build relationships, and leverage customer references to drive business...
-
Fulfillment Associate
3 weeks ago
San Francisco, California, United States AMWARE FULFILLMENT SERV Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Fulfillment Associate to join our team at AMWARE FULFILLMENT SERV. As a key member of our warehouse team, you will be responsible for ensuring the efficient and accurate processing of orders, managing inventory, and maintaining a safe and organized work environment.Responsibilities:Process and...
-
Fulfillment Associate
4 weeks ago
San Francisco, California, United States AMWARE FULFILLMENT SERV Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Fulfillment Associate to join our team at Staci Americas. As a key member of our warehouse operations, you will play a critical role in ensuring the efficient and accurate processing of orders.Responsibilities:Receive and process incoming shipments, verifying accuracy and completeness of...
-
San Francisco, California, United States New Relic Full timeJob Title: Global Sales and Customer Enablement DirectorWe are seeking a highly experienced and skilled Global Sales and Customer Enablement Director to join our team at New Relic. As a key member of our organization, you will be responsible for leading the development and execution of sales and customer enablement strategies that drive business growth and...
-
Fulfillment Associate
1 month ago
San Francisco, California, United States AMWARE FULFILLMENT SERV Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Fulfillment Associate to join our team at Amware Fulfillment Serv. As a key member of our warehouse operations, you will play a critical role in ensuring the smooth and efficient processing of incoming and outgoing shipments.Key ResponsibilitiesReceiving and Processing Shipments: Receive and...
-
Senior Director of Global Events
3 days ago
San Francisco, California, United States Splunk Full timeJob Title: Senior Director of Global EventsSplunk is seeking a highly experienced Senior Director of Global Events to lead the development and execution of our global events strategy and portfolio. As a key member of our Corporate Marketing team, you will be responsible for creating and delivering engaging experiences that drive business growth and customer...
-
San Carlos, California, United States BioSpace, Inc. Full timeJob SummaryVaxcyte is seeking an experienced Associate Director to lead the quality control team in managing reference standards and critical reagents. The successful candidate will be responsible for developing and implementing policies, procedures, and strategies for global reference standard and critical reagent management systems.Key...
-
Global Security Director
1 month ago
San Francisco, California, United States Securitas Inc. Full time{"Job Title": "Global Security Director", "Job Summary": "We are seeking a highly experienced Global Security Director to lead our security operations and drive strategic initiatives for our global account with LinkedIn. As a key member of our team, you will be responsible for building and maintaining strong client relationships, driving business growth, and...
-
Global Security Director
2 weeks ago
San Francisco, California, United States Securitas Inc. Full timeJob Title: Global Security DirectorSecuritas Security Services USA is seeking a highly skilled Global Security Director to oversee a large global account within the technology sector. The ideal candidate will have a strong background in security management, leadership, and strategic planning.Key Responsibilities:Lead and influence without direct authority,...
-
San Francisco, California, United States Cloudflare, Inc. Full timeAbout UsAt Cloudflare, we're on a mission to build a better Internet. Our network powers millions of websites and other Internet properties, and we're committed to protecting and accelerating any Internet application online.We're looking for a visionary leader to join our team as a Senior Director of Corporate Events, Programs, and Customer Advocacy. This...
-
Senior Director of Global Marketing
3 days ago
San Francisco, California, United States Twist Bioscience Full timeJob Title: Senior Director of Global MarketingTwist Bioscience is seeking a visionary leader to drive our global marketing efforts and fuel sustainable growth. As the Senior Director of Global Marketing, you will be responsible for leading all aspects of our global marketing activities, including planning, developing, and executing marketing strategies,...
-
San Francisco, California, United States Cloudflare Inc Full timeAbout UsAt Cloudflare, we're on a mission to build a better Internet. Our company runs one of the world's largest networks, powering millions of websites and other Internet properties for customers ranging from individual bloggers to Fortune 500 companies.Our network protects and accelerates any Internet application online without adding hardware, installing...
-
San Francisco, California, United States Cloudflare Inc Full timeAbout UsAt Cloudflare, we're on a mission to build a better Internet. Our company runs one of the world's largest networks, powering millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies.We protect and accelerate any Internet application online without adding hardware, installing software, or...
-
Global eCommerce Director
1 day ago
San Jose, California, United States Super Micro Computer Full timeAbout the Role:The Global eCommerce Director will be responsible for leading the strategic vision and execution of Supermicro's global eCommerce operations. This role requires a seasoned leader with deep knowledge of the IT hardware industry, exceptional management capabilities, and a proven track record of scaling digital sales channels.Key...
-
Global Director of Field Operations
4 weeks ago
San Francisco, California, United States Check Point Software Technologies Full timeWhy Work with Us?At Check Point Software Technologies, we're a global leader in Cyber Security, tackling the most sophisticated threats and attacks. Our team is comprised of driven, creative, and innovative individuals who are redefining the security landscape. We provide cutting-edge technologies and services to an ever-growing customer base, and our...
-
Global Product Marketing Director
4 weeks ago
San Francisco, California, United States Airwallex Full timeAbout AirwallexAirwallex is a unified payments and financial platform that empowers global businesses to manage their finances seamlessly. Our proprietary infrastructure and software enable us to provide integrated solutions for business accounts, payments, spend management, and treasury. With a presence in over 20 offices worldwide, we have a team of 1,500...
-
Global Web Director
2 days ago
San Francisco, California, United States Alteryx Full timeJob Title: Global Web DirectorWe're seeking a seasoned professional to lead our global marketing website strategy and drive customer acquisition, improve product adoption, and build brand awareness.Key Responsibilities:Define and drive global marketing website strategyCreate a website experience that guides visitors throughout their user journeyPartner with...
-
San Francisco, California, United States Danaher Corporation Full timeUnlock Your Potential as a Director of Global Partnerships and Business DevelopmentAt Danaher Corporation, we're committed to accelerating the real-life impact of tomorrow's science and technology. As a Director of Global Partnerships and Business Development, you'll play a pivotal role in driving business growth and shaping the future of our Microbiology...
-
Director of Global Security Partnerships
1 day ago
San Francisco, California, United States Adobe Systems Ltd Full timeJob SummaryAdobe is seeking a seasoned security leader to join our team as the Director of Global Security Partnerships. In this role, you will be responsible for leading our global security partner organization, collaborating with product teams to identify and address security risks, and developing a hardworking organization that will work closely with...
