Customer Service Ambassador

7 days ago


Milwaukee, Wisconsin, United States The Hertz Corporation Full time
Drive Your Potential with Our Customer Experience Team

We are seeking a highly skilled Customer Service Associate to join our team as a Customer Experience Specialist. This role involves providing exceptional customer service, resolving issues efficiently, and building strong relationships with customers.

Key Responsibilities:

  • Deliver outstanding customer service, ensuring customer satisfaction and retention.
  • Resolve customer complaints in a timely and professional manner.
  • Analyze Net Promoter Score (NPS) results to identify areas for improvement.
  • Collaborate with the management team to develop and implement strategies to enhance customer experience.

Qualifications:

  • 3+ years of demonstrated experience in customer service, with a background in operations and sales.
  • Excellent communication, problem-solving, and leadership skills.
  • Rental car experience is a plus.

Benefits:

  • A competitive salary of $15 per hour, starting rate.
  • Up to 40% off the base rate of any standard Hertz rental.
  • Medical, dental, and vision plan options.
  • Retirement programs, including 401(k) employer matching.
  • Paid parental leave and adoption assistance.
  • Employee assistance program for employees and family members.
  • Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
  • Perks and discounts on theme park tickets, gym memberships, and more.

About Us: We are an industry leader in the car rental market, committed to delivering exceptional customer experiences. Our team is passionate about empowering employees to provide world-class service and driving growth through innovation and excellence.



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