Customer Service Ambassador
7 days ago
We are seeking a highly skilled Customer Service Associate to join our team as a Customer Experience Specialist. This role involves providing exceptional customer service, resolving issues efficiently, and building strong relationships with customers.
Key Responsibilities:
- Deliver outstanding customer service, ensuring customer satisfaction and retention.
- Resolve customer complaints in a timely and professional manner.
- Analyze Net Promoter Score (NPS) results to identify areas for improvement.
- Collaborate with the management team to develop and implement strategies to enhance customer experience.
Qualifications:
- 3+ years of demonstrated experience in customer service, with a background in operations and sales.
- Excellent communication, problem-solving, and leadership skills.
- Rental car experience is a plus.
Benefits:
- A competitive salary of $15 per hour, starting rate.
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, dental, and vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid parental leave and adoption assistance.
- Employee assistance program for employees and family members.
- Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
- Perks and discounts on theme park tickets, gym memberships, and more.
About Us: We are an industry leader in the car rental market, committed to delivering exceptional customer experiences. Our team is passionate about empowering employees to provide world-class service and driving growth through innovation and excellence.
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Experience Ambassador
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Dining Services Ambassador
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Customer Experience Ambassador
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Customer Service Ambassador
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Retail Beauty Ambassador
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Dining Room Ambassador
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Front of House Ambassador
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Food Service Ambassador
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Customer Experience Ambassador West Allis
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