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Area Service Manager

2 months ago

Tampa, Florida, United States Harper Limbach LLC Full time
Job Title: Area Service Manager

Harper Limbach LLC is seeking a highly skilled Area Service Manager to join our team. As a key member of our service operations team, you will be responsible for delivering exceptional service to our customers, driving business growth, and leading a team of service coordinators and technicians.

Key Responsibilities:
  • Lead a team of service coordinators and technicians to deliver high-quality service to customers
  • Develop and implement service strategies to drive business growth and improve customer satisfaction
  • Manage and maintain customer relationships to ensure retention and upsell opportunities
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction
  • Monitor and analyze service performance metrics to identify areas for improvement
  • Develop and implement process improvements to increase efficiency and productivity
Requirements:
  • 4+ years of experience in service operations or a related field
  • Advanced knowledge of HVAC/controls industry and service operations
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Intermediate level computer skills, including proficiency with Microsoft Office
Preferred Qualifications:
  • College degree or advanced education
  • Previous experience in a mentor, supervisory, or management role
  • Familiarity with back of house facilities maintenance staff personnel and operations
Work Environment:

This position operates primarily in a professional office environment, with occasional travel to local job sites. The incumbent will be required to walk, talk, stand, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.

Physical Demands:

This is considered a sedentary work position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.