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Client Relations Associate

2 months ago

Fort Wayne, Indiana, United States CRST International Full time

Position Overview

Customer Service Specialist

CRST The Transportation Solution, Inc. is dedicated to fulfilling commitments and driving success to ensure that everyone has the essentials to thrive. We are actively seeking skilled individuals to help us realize this vision.

Location: Fort Wayne, IN

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Compensation: Starting at $15.50 per hour

Role Summary: The Specialized Solutions division at CRST is the preferred carrier for clients needing on-site, personalized, and specialized handling. We oversee deliveries for a diverse array of products across various sectors, including technology, communications, electronics, and healthcare. Our skilled drivers ensure safe loading, unloading, and setup of products for both consumers and businesses.

The Customer Service Specialist serves as a vital point of contact through our dedicated support line and electronic communication channels for agents, logistics centers, and customers.

What We Offer: Our internal practices foster career development and prioritize promoting from within. With numerous divisions and locations nationwide, the opportunities for advancement are boundless. We provide a competitive compensation package that includes paid training, paid time off, and a comprehensive benefits package, encompassing medical, vision, dental, and life insurance, which commence after the initial 60 days of employment.

Key Responsibilities:

  • Track shipments for booking agents and customers.
  • Investigate and resolve service-related issues by collaborating with planners, drivers, and logistics centers.
  • Register free astrays as necessary.
  • Process shipments for non-online agents.
  • Provide system updates and maintenance as required.
  • Address general inquiries, such as missing items and claims.
  • Offer dates for truckload shipments and specialty fleets.
  • Add and approve valuation within defined limits.
  • Document all actions in the V601 system.

Qualifications:

  • Prior experience in customer service is essential.
  • A High School Diploma or GED is required; a degree in a related field is preferred.
  • Basic computer proficiency is necessary.
  • Strong verbal and written communication skills are required.
  • Ability to multitask in a fast-paced environment is essential.

CRST is among the largest privately-owned trucking companies in the United States, reflecting our commitment to delivering exceptional service to our customers and providing an excellent work environment for our employees.

As a family-owned business, we are committed to building on our founders' legacy to position CRST as the transportation solution of choice.

Core Values: Safety is at the heart of everything we do; integrity guides every decision and action; and we are committed to the success of our employees, customers, agents, contractors, and communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.