Client Engagement Specialist

4 weeks ago


Fort Wayne, Indiana, United States Parkview Health Full time

Job Summary: We are seeking a highly skilled Client Engagement Analyst to join our team at Parkview Health. This role is responsible for engaging with clients to gather information necessary to troubleshoot and resolve hardware, software, and training issues.

Key Responsibilities:

  • Configure and install project-related workstations, printers, and peripherals at all Parkview locations, including new hospital builds and office moves.
  • Conduct onsite walkthroughs to determine technical equipment needs.
  • Coordinate project activities with vendors, including training, scheduling, and implementation of their services.
  • Provide exceptional customer service and communication with end-users and installations/moves of their I.S. equipment.

Requirements:

  • Associate's degree in Information Technology, healthcare, or a related field.
  • Valid driver's license.
  • Minimum 2 years of experience in Information Technology, healthcare, or a related field, preferably in a call center, help desk, field support, or training role.
  • Strong verbal and written communication skills, with a passion for service excellence and helping others.

Preferred Qualifications:

  • Knowledge working in a healthcare environment.
  • Basic knowledge and understanding of the Electronic Medical Record application.


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