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Restaurant Beverage Manager/Sommelier for Andaz Miami Beach

2 months ago


Miami, United States The Confidante Full time

Job Summary:

The Confidante is seeking a highly skilled and experienced Restaurant Beverage Manager/Sommelier to join our team. As a key member of our hospitality team, you will be responsible for overseeing all aspects of the beverage program within our restaurant, including managing the bar operations, creating and maintaining beverage menus, supervising staff, managing inventory, and ensuring excellent customer service.

Key Responsibilities:

  • Develop and implement a comprehensive beverage program, including alcohol and non-alcoholic beverages, in line with the restaurant's concept and target market.
  • Design and update beverage menus, considering seasonal trends, customer preferences, and profitability.
  • Collaborate with the culinary team to ensure beverage offerings complement the food menu.
  • Stay up to date with industry trends, new products, and emerging beverage techniques.
  • Oversee bar operations, ensuring efficient service and adherence to quality and safety standards.
  • Train and supervise bar staff on beverage preparation techniques, menu knowledge, and customer service skills.
  • Monitor and maintain bar equipment, glassware, and supplies, ensuring they are clean, functional, and well-stocked.
  • Implement and enforce responsible alcohol service policies and ensure compliance with relevant regulations.
  • Manage beverage inventory, including ordering, receiving, and organizing stock.
  • Conduct regular inventory counts to maintain accurate stock levels and minimize waste/prevent theft.
  • Analyze sales data and trends to forecast demand and adjust ordering quantities accordingly.
  • Collaborate with suppliers to negotiate favorable pricing, track deliveries, and resolve any issues.
  • Maintain a high standard of customer service by engaging with guests, addressing concerns, and ensuring customer satisfaction.
  • Recommend and upsell beverages based on customer preferences, specials, or promotions.
  • Monitor customer feedback and reviews, taking proactive measures to address any issues or suggestions.
  • Collaborate with the marketing team to develop and promote wine, beverage-related events, tastings, or promotions.
  • Develop and maintain an outstanding wine program, curating a diverse and compelling wine list that reflects the establishment's vision, objectives, and clientele.
  • Conduct regular research to identify new and exciting wines, staying informed about industry trends, emerging regions, and grape varieties.
  • Work closely with the executive chef and culinary team to create well-balanced and complementary food and wine pairings, considering flavors, textures, and aromas.
  • Provide exceptional wine service, assisting guests in selecting the perfect wine to enhance their dining experience, considering their preferences, budget, and menu choices.
  • Offer detailed descriptions of wines, including production techniques, regions of origin, and flavor profiles, demonstrating expertise and enthusiasm to educate and engage guests.
  • Conduct wine tastings, events, and seminars to enhance guests' understanding and appreciation of wines, while promoting the establishment's wine program.
  • Effectively manage wine inventory, ensuring proper storage conditions, minimizing waste, and maintaining accurate records of stock levels and costs.
  • Recruit, train, and motivate bar staff, providing ongoing coaching and performance feedback.
  • Foster a positive and collaborative work environment, encouraging teamwork and professional growth.
  • Conduct regular staff meetings and training sessions to enhance product knowledge and service skills.
  • Ensure staff compliance with company policies, safety guidelines, and responsible alcohol service practices.
  • Train and educate the service team on wine knowledge, ensuring they can confidently assist guests with their selections and provide exceptional service.
  • Stay up to date with industry regulations and certifications, such as sommelier accreditations, and maintain a commitment to continuous learning and professional growth.
  • Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
  • Adheres to all company safety and sanitation policies and procedures.
  • To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control.
  • Works as part of a team.
  • Portrays a positive friendly and professional attitude at all times, always smiles and greets guests warmly and genuinely.
  • Provides prompt, professional, friendly, and personalized service to our guests.
  • Provides help and support to all fellow colleagues.
  • Performs opening side work and set up station.
  • Attends and participates in any training sessions, department meetings.
  • Provides professional and exceptional food and beverage service.
  • Listens to guests and anticipates their needs.
  • Responds to guests' questions and their needs.
  • Proper serving of wine and alcohol (with awareness).
  • Properly executes closing procedures.
  • Completes closing side work for specific table sections.
  • All other tasks and duties as assigned.