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Program Specialist III

2 months ago

Austin, Texas, United States CAPPS, Inc. Full time
Job Summary

We are seeking a highly skilled Program Specialist III to join our Child Support Division, Payment Processing Section. As a key member of our team, you will be responsible for performing complex research and analysis of child support payment processing, reviewing and implementing specialized payment research strategies, and collaborating with programmers and analysts to design and develop program initiatives.

Key Responsibilities
  • Initiates and reviews moderate to complex financial adjustments, conducts research and analysis of child support payment processing information, and resolves banking and deposit discrepancies.
  • Develops, prepares, and assists in implementing procedural or policy changes, ensures procedures for each job function and task are documented, and provides training and technical assistance to section staff and other child support staff.
  • Initiates and responds to complex telephone and written inquiries from Field Offices, customers, counties, and employers regarding child support financial issues, recoupments, and payroll hold calls.
  • Collaborates with programmers, analysts, SMEs, and/or project management during design and development of program initiatives, assists in the preparation of administrative reports, studies, and specialized research projects.
Requirements
  • Graduation from high school or equivalent.
  • Bachelor's degree from an accredited college or university, or experience in administration, business, Child Support Program, financial processing, government, or planning.
  • Four years of full-time experience working in administration, business, Child Support Program, financial processing, government, or planning, or experience in accounting or auditing in a high volume, automated payment processing operation.
Preferred Qualifications
  • Experience in the Texas Child Support Program.
  • Experience with the TXCSES financial system.
  • Skill in using statistical data and preparing reports.
How to Apply

To apply for this position, please submit your application through CAPPS Recruit. A State of Texas application must be completed to be considered. Your application may be subject to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://www.hr.sao.texas.gov/MilitaryCrosswalk/MilitaryCrosswalk.do.