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Environmental Support Associate
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Clean Earth, a leading provider of environmental and regulated waste management solutions. As a key member of our customer experience team, you will play a critical role in ensuring the satisfaction of our clients and the success of our operations.
Key Responsibilities- Customer Service: Provide exceptional customer service to clients, responding to their needs and resolving issues in a timely and professional manner.
- Order Management: Manage and coordinate the ordering process for clients, ensuring accuracy and efficiency in processing and fulfilling orders.
- Communication: Serve as a liaison between clients, internal operations, finance, logistics, and field staff to ensure seamless communication and coordination.
- Account Management: Actively manage multiple customer accounts, including communications, logistical activities, and order review for accuracy and invoicing.
- Revenue Growth: Partner with the sales team to increase revenue growth of assigned account roster, performing sales-related activities to support account growth.
- Problem-Solving: Conduct research and work cross-functionally to resolve or escalate problems, ensuring timely and effective resolution.
- Reporting: Regularly review, analyze, and prepare reports on the status of customers' orders, providing insights for process improvement.
- Proactive Communication: Conduct proactive calls to ensure ongoing communication with existing customers, building strong relationships and identifying opportunities for growth.
- Education: Bachelor's degree coupled with 3+ years of work experience in an account management or customer service role, or High school diploma/GED coupled with 5+ years of work experience in a customer service or account management role.
- Skills: High level of customer service acumen and business acumen, self-directed with the ability to work on multiple projects with competing priorities and deadlines, proficiency in Microsoft Office software, and experience using a CRM system or web-based programs.
- Preferred Qualifications: Bachelor's degree in chemistry, environmental studies, or biology, work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations, knowledge of Salesforce, Ariba, or Oracle systems, and experience administering and reviewing service contracts.
Clean Earth offers a competitive benefits package, including health, dental, vision, life, and disability insurance plans, paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We are an equal employment opportunity employer and welcome applications from diverse candidates.