Room Maintenance Attendant
4 weeks ago
Compensation Type:
Hourly
Company Overview:
Highgate Hotels is a leading real estate investment and hospitality management firm, renowned for its innovative approach within the industry. The company is a key player in major U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, and is actively expanding its footprint in Europe, Latin America, and the Caribbean. Highgate's extensive portfolio encompasses properties with a total asset value exceeding $20 billion, generating over $5 billion in cumulative revenues. The firm offers expert guidance throughout all phases of the hospitality property cycle, from planning and development to recapitalization or sale. Highgate also possesses the creativity and resources to craft unique hotel brands and employs industry-leading proprietary revenue management tools to analyze and respond to market trends, optimizing performance and enhancing asset value. With a leadership team comprised of some of the most experienced professionals in hotel management, Highgate is a trusted partner for prominent ownership groups and major hotel brands. The company operates corporate offices in London, New York, Dallas, and Seattle.
Position Overview:
The House Attendant plays a crucial role in ensuring the upkeep and cleanliness of all designated areas and equipment. This position also involves delivering items to guest rooms, such as express checkouts and newspapers.
Key Responsibilities:
- Buff marble floors daily in accordance with hotel standards.
- Shampoo carpets in public areas as per hotel guidelines.
- Shampoo furniture when necessary.
- Assist guests with luggage requests in a friendly and efficient manner.
- Manage items for "Lost and Found" following hotel protocols.
- Clean guest rooms as required.
- Understand and assist with all emergency procedures.
- Ensure hotel equipment is maintained in optimal working condition.
- Organize storage of hotel equipment appropriately.
- Complete special projects as directed by the Housekeeping Manager.
- Strive to achieve overall guest satisfaction.
Qualifications:
- High School diploma or equivalent preferred, along with experience in a hotel or related field.
- Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Capability to stand for the entire duration of the shift.
- Effective verbal and written communication skills, with a focus on attentiveness, friendliness, courtesy, and service orientation towards all levels of employees and guests.
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