Room Maintenance Attendant

4 weeks ago


Fremont, California, United States Residence Inn Fremont Full time

Compensation Type:
Hourly

Company Overview:
Highgate Hotels is a leading entity in real estate investment and hospitality management, recognized for its innovative approach within the industry. The company is a prominent player in key U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, while also expanding its footprint in Europe, Latin America, and the Caribbean. Highgate's extensive portfolio boasts an asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The firm offers expert guidance throughout the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate also possesses the creativity and resources to develop unique hotel brands and employs advanced proprietary revenue management tools to navigate and capitalize on market dynamics, enhancing performance and maximizing asset value. With a seasoned executive team comprising some of the industry's most experienced hotel management professionals, Highgate is a trusted partner for leading ownership groups and major hotel brands. The company operates corporate offices in London, New York, Dallas, and Seattle.

Position Overview:
The House Attendant is tasked with ensuring the upkeep and cleanliness of all designated areas and equipment. This role also involves delivering items to guest rooms, including express checkouts and newspapers.

Key Responsibilities:

  • Daily maintenance of marble floors in accordance with hotel standards.
  • Shampooing carpets in public areas as per hotel guidelines.
  • Shampooing furniture when necessary.
  • Providing luggage assistance to guests in a friendly and efficient manner.
  • Managing 'Lost and Found' items according to hotel protocols.
  • Cleaning guest rooms as required.
  • Understanding and assisting in all emergency procedures.
  • Maintaining hotel equipment in optimal working condition.
  • Organizing the storage of hotel equipment appropriately.
  • Completing special projects as assigned by the Housekeeping Manager.
  • Ensuring overall guest satisfaction.

Qualifications:

  • High School diploma or equivalent preferred, along with experience in a hotel or related field.
  • Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Capability to stand for the entire duration of the shift.
  • Effective verbal and written communication skills with all levels of employees and guests in a courteous and service-oriented manner.


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