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Customer Experience Ambassador

2 months ago

Fort Worth, Texas, United States ASM Global Full time
Customer Experience Representative

Job Summary: We are seeking a highly skilled Customer Experience Representative to join our team at ASM Global. As a key member of our events team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable experience at our events.

Key Responsibilities:

  • Provide exceptional customer service to guests, addressing and resolving inquiries and concerns in a professional and courteous manner.
  • Ensure that all suites are up to standard, including cleanliness, presentation, and readiness before guests arrive.
  • Work closely with catering teams to ensure that food and beverages are prepared on time, presented attractively, and meet guest expectations.
  • Take professional photos of Platinum VIP guests who purchase the all-inclusive ticket package.
  • Assist ushers in guiding guests to their seats and providing necessary directions or information.
  • Answer guests' questions, provide information about the event, and ensure a smooth and enjoyable experience for all attendees.

Qualifications:

  • Guest-Oriented: A genuine care for guest satisfaction, ensuring every guest has a positive experience.
  • Patience and Interpersonal Skills: Ability to handle guest interactions with patience and professionalism.
  • Attention to Detail: An eye for event planning and a commitment to maintaining high standards in all areas of responsibility.
  • Hospitality Experience: A background in hospitality, with a focus on customer service or event management, is required.
  • Flexible Availability: Willingness to work a varied schedule, including weekdays, weekends, and event-specific hours.

Physical Demands:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The candidate must be able to operate a keyboard, move around the facility, hear and speak to use a two-way radio and telephone, and work extended hours, weekends, and holidays as required.