Customer Experience Team Member

6 days ago


Fort Worth, Texas, United States LuckyGunner Full time
Job Overview

LuckyGunner, a leading online retailer of ammunition, is seeking a highly service-oriented individual to join our Customer Experience Team as a work-from-home representative. As a key member of our team, you will be responsible for providing exceptional customer experiences through every interaction, ensuring that our customers receive the highest level of service and support.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and chat support
  • Assist customers with purchasing ammunition and firearms, ensuring accurate and timely fulfillment of orders
  • Develop and maintain a deep understanding of our products and services to effectively address customer inquiries and concerns
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
Requirements
  • Experience working in a customer-facing role, preferably in the firearms or ammunition industry
  • Excellent communication and problem-solving skills
  • Ability to work independently in a remote environment
  • Knowledge of firearms and ammunition is required
What We Offer
  • Competitive hourly rate starting at $14-$15 per hour
  • Full and part-time positions available
  • Eligibility for paid time off and health insurance plan for full-time employees
  • Opportunity to work with a dynamic and growing company in the online retail industry


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