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Patient Service Representative

2 months ago

Littleton, North Carolina, United States Rural Health Group Full time
Job Title: Patient Service Representative

Rural Health Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our patients and their families.

Responsibilities:
  • Respond to telephone inquiries in a friendly and professional manner
  • Provide information on Rural Health Group's programs, policies, and procedures
  • Collect, enter, and update patient demographic information into the EMR system
  • Refer patients to the nursing staff for triage and medical advice
  • Schedule appointments and handle cancellations
  • Make reminder calls for next-day appointments
  • Communicate with patients about requirements for next visit
  • Explain clinic regulations and reduce barriers to services
Requirements:
  • Experience in a call center environment
  • Bilingual (English/Spanish) preferred
  • High school diploma or GED
  • Excellent verbal and written communication skills
  • Ability to multi-task and work efficiently in a potentially stressful environment
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Rural Health Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.