Family Services Case Manager

4 weeks ago


Lowell, Massachusetts, United States Community Teamwork Full time

Job Summary:

We are seeking a highly motivated and compassionate Family Services Case Manager to join our team at Community Teamwork. As a key member of our staff, you will be responsible for providing entry-level case management to clients and their families, promoting family engagement and school readiness.

Key Responsibilities:

  • Welcome families into the program via Parent Orientation and Enrollment Meetings, encouraging parents to become engaged in the program's decision-making process.
  • Complete intake and needs assessments with each family, identifying areas such as housing, finance, employment, education, and health.
  • Maintain accurate case records, documenting all services rendered, including case notes, telephone contact logs, and referrals.
  • Enter required data into agency databases, ensuring timely reporting and compliance with Head Start/EEC mandates.
  • Provide emergency response management to address crises or safety issues that may arise.

Requirements:

  • 1-2 years' experience in human services or early education.
  • Experience working with parents and/or young children preferred.
  • Proficiency in Spanish, Portuguese, Khmer, or Arabic preferred.
  • Desire to work with low-income, culturally diverse, and at-risk families and individuals.
  • Proof of MMR and recent physical.
  • Excellent Customer Service, organizational, interpersonal, oral, and written communication skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Proficient computer skills required in basic computer software and data collection systems.

Education & Experience:

Bachelor's Degree required, preferably in a Human Services related field.

Community Teamwork is an equal opportunity employer.

We are committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations.



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