Teen Program Coordinator

6 days ago


Neptune Beach, Florida, United States Here Tomorrow Full time
Job Description

Here Tomorrow is a nonprofit organization dedicated to providing same-day mental health support to individuals at risk for suicide and their families. We are seeking a highly motivated and compassionate Teen Program Coordinator to join our team.

The Teen Program Coordinator will be responsible for outreach and community engagement for the Here Tomorrow Teen Peer Support Program. This role will collaborate with the Director of Client Services to implement strategies and projects to broaden community impact and ensure proper workflow. The coordinator will also be responsible for tracking and reporting customer service metrics and analyzing outcomes to contribute to continuous quality improvement.

Responsibilities:

  • Use customer experience data to gain insights and augment the customer experience.
  • Increase customer satisfaction, loyalty, and advocacy at every touchpoint.
  • Assist in developing youth-guided approaches to services.
  • Monitor and analyze phone system and website chat data to improve customer experience.
  • Plan, analyze, and report results of customer experience surveys.
  • Widen the impact of Here Tomorrow in the community by promoting services.
  • Contribute to the planning and execution of community awareness initiatives.
  • Collaborate with team to develop innovative approaches for engaging at-risk individuals and their families.
  • Link individuals with mental health treatment providers and community resources.
  • Build strategic alliances with community partners and stakeholders.
  • Support team members with other projects.

Position Performance Measures:

  • Greater Teen community understanding of the organization's cause.
  • Greater desire of the Teen community to support the organization financially.
  • Empowerment of local Teen community to effect change around cause.
  • Increased public safety and mental health for Teens.
  • Increased Teen customer loyalty.
  • Increased referrals for Teen services.

Qualifications:

This is a full-time exempt position with health benefits. A college degree, experience with business operations, community collaboration is preferred and working in the field of Teen mental health is required. Registered interns (RMHCI/RCSWI) are encouraged to apply. Eligibility for CRPS credential through the state of Florida including 2 years or more of recovery from mental health and/or substance misuse.



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