Retail Banking Manager
2 weeks ago
Are you passionate about delivering exceptional customer service and driving business growth? Do you have experience in banking operations and leadership?
Pathfinder Bank invites applications from experienced professionals to fill the position of Customer Service Specialist. As a key member of our team, you will be responsible for coordinating and supervising CSR operations, ensuring seamless customer service, and promoting our products and services.
**Key Responsibilities:**
- Coordinate and supervise CSR operations, including staffing schedules, vault/cash management, and CSR duties
- Identify customer needs and cross-sell products and services to meet customer needs
- Supervise, coach, and mentor CSR staff, assisting employees in the performance of their duties
**Requirements:**
- High school diploma or equivalent
- 3+ years bank experience
- ABA Supervisor Certificate completed or equivalent along with another non-required ABA Certificate (or equivalent)
**Estimated Salary:** $51,000 - $65,000 per year
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