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Optical Operations Manager

2 months ago

Pembroke Pines, Florida, United States America's Best Full time
About America's Best

At America's Best, we're dedicated to providing exceptional eye care and eyewear to our customers. Our stores offer a unique combination of quality products and services at affordable prices.

Job Summary

We're seeking a highly skilled and motivated Assistant Eyeglass Manager to join our team. As a key member of our store operations team, you'll be responsible for overseeing the daily activities of our eyeglass department, ensuring excellent customer service, and driving sales and profitability.

Key Responsibilities
  • Drive sales and profitability by implementing effective merchandising and marketing strategies.
  • Supervise and motivate Opticians and CL Sales associates to ensure exceptional customer service and high-quality workmanship.
  • Monitor and control retail operating costs, budgets, and resources to achieve company standards.
  • Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
  • Conduct regular performance evaluations and provide coaching and training to associates to improve their skills and knowledge.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
  • Mentor potential Apprentice Opticians as permitted by law.
Requirements
  • Fluent in reading and speaking both English and Spanish.
  • Maintain Optical license as required by the state.
  • Optical sales experience, with supervising experience preferred.
  • Proven ability to lead, coach, and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.
  • ABO and NCLE Certified.
What We Offer

We offer a competitive compensation package, including bonus potential, comprehensive benefits, and opportunities for professional growth and development. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.