VAS Returns Specialist
2 weeks ago
Job Summary:
The VAS Returns Clerk is responsible for performing value-added services, including product inspections and evaluations, within departmental specifications.
Key Responsibilities:
- Analyze and review customer returned products for warranty, damage, and defects
- Conduct limited research and update electronic records
- Determine the disposition of returned products
- Process returns within a management-set time limit
- Support safety initiatives and follow all safety guidelines
- Perform other duties as assigned
Requirements:
- High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience
- Familiarity with working with electronic devices preferred
Knowledge, Skills, and Abilities:
- Basic computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
- Ability to read and comprehend procedures and work instructions
- Strong attention to detail and written/verbal communication skills
- Proven ability to multi-task, set project priorities, goals, and objectives for self
- Ability to communicate with co-workers effectively and professionally
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.
About Nice North America LLC:
Nice North America LLC is a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. We develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.
We are committed to innovation that enhances everyday life and offer award-winning sales and marketing programs, technical support, and CEU training to the industry's top partners.
We also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes.
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