Non-Profit Support Specialist

4 days ago


Port Arthur, Texas, United States Voice 8 System Full time
About the Role

Job Summary:

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Voice 8 System. As a Non-Profit Support Specialist, you will be responsible for providing exceptional customer service to a diverse range of non-profit and charity organizations.

Key Responsibilities:

  • Provide timely and effective support to non-profit and charity clients via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless delivery of services and meet customer needs.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service skills.

Requirements:

  • Minimum 6 months of remote customer service experience.
  • Ability to type 40 words per minute or faster.
  • Quiet and professional work environment.
  • Must use a Windows computer.

Preferred Skills:

  • Highly organized and self-motivated individual.
  • Excellent phone and people skills.
  • Intermediate PC proficiency.
  • Flexible and a team player.
  • Ability to provide excellent customer service.
  • Contact center experience is a plus.

What We Offer:

  • Flexible hours with 24/7 availability.
  • Set your own schedule.
  • Pay rate of $0.20 to $0.32 per talk minute.


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