Professional Field Service Coordinator

1 week ago


Brisbane, California, United States Cutera Full time
Overview

Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. Our fast-paced, high-tech medical device company is seeking an experienced professional to help grow our business and deliver exceptional customer experiences.

Salary Range

The estimated salary for this position is $80,000 - $90,000 per year, based on the city and state listed in the job posting.

Job Description

This multifaceted role involves coordinating field service engineers in the US, working closely with HQ technical support engineers, field service engineers, and customers for field service schedules, part orders, and shipping. As a crucial link between our teams, you will provide timely updates on service appointments, address inquiries or concerns, and ensure a high level of customer satisfaction.

Key Responsibilities:
  • Schedule and coordinate field service engineer visits to customer sites for the installation, maintenance, and repair of Cutera laser systems.
  • Act as the primary point of contact for customers, providing them with timely updates on service appointments and addressing their concerns.
  • Collaborate closely with field service engineers to ensure they have the necessary tools, equipment, and documentation required for their service visits.
Required Skills and Qualifications:
  • Associate degree or equivalent work experience.
  • Minimum of 1 year of experience in dispatching, customer support, or field service coordination.
  • Minimum of 1 year of experience providing technical support and/or troubleshooting support.
  • Strong customer service skills with a focus on ensuring customer satisfaction.
  • Strong organizational and multitasking skills, with attention to detail.
Benefits:

We offer competitive salary, benefits, ESPP, and stock options. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.



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