Customer Service Professional

1 week ago


Brisbane, California, United States BIRITE Full time

Job Summary

We are seeking a highly skilled Customer Service Professional to join our team at BiRite Foodservice Distributors. As a key member of our customer-facing department, you will be responsible for delivering exceptional service and support to our customers.

About Us

BiRite is a family-owned company with a strong commitment to providing quality products and timely deliveries to the foodservice industry. We take pride in being a trusted partner to our customers, and we're looking for someone who shares our passion for excellent customer service.

Key Responsibilities

  • Customer Support: Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Order Processing: Process customer orders accurately and efficiently, including maintaining customer records and ensuring timely delivery.
  • Communication: Communicate effectively with customers, sales representatives, and other internal stakeholders to ensure seamless operations.
  • Problem-Solving: Research and resolve customer complaints and concerns in a fair and efficient manner.
  • Data Entry: Accurately enter customer data into our systems and maintain accurate records.

Requirements

  • Experience: 2+ years of customer service experience, preferably in the foodservice industry.
  • Skillset: Excellent communication and interpersonal skills, with the ability to work collaboratively with others.
  • Tech Savvy: Proficient in Google Sheets, Docs, and Drive, with knowledge of Zendesk, Powersell, and AS400 platforms a plus.
  • Time Management: Strong time management and organizational skills, with the ability to multitask under pressure.

Working Conditions

This is a full-time, non-exempt position, working Sunday-Thursday from 8am-5pm. You'll be based in Brisbane, CA, and will have opportunities to develop your skills and advance your career in a fast-paced and dynamic environment.

Compensation

Our salary range for this position is $20-$24 per hour, depending on experience. You'll also receive a comprehensive benefits package, including health, dental, vision, HSA, FSA, EAP, 401k, and more.



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