Customer Service Representative

5 days ago


Westborough, Massachusetts, United States Innova Solutions Full time
About the Role

Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide complex analytics and reporting services to improve and automate client processing systems.
  • Manage moderate to complex external client issues and provide timely resolutions.
  • Collaborate with internal teams to ensure timely delivery of service and resolution of issues.
  • Participate in product development, enhancement, and testing to ensure accurate and efficient processing of high-value transactions.
  • Solve complex problems based on in-depth knowledge of the system and industry standards.
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • 5-7 years of total work experience, preferably in brokerage processing.
What We Offer
  • Competitive pay rate of $25 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and more.
About Innova Solutions

Innova Solutions is a global leader in technology and business transformation solutions, employing approximately 50,000 professionals worldwide. We are committed to providing exceptional service and support to our clients and are proud to be recognized as one of the largest IT consulting staffing firms in the USA.



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