Customer Service Representative

5 days ago


Westborough, Massachusetts, United States Digital FCU Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Digital FCU. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and delivering tailored solutions to meet their goals.

Key Responsibilities
  • Build strong relationships with members to understand their financial needs and preferences
  • Identify opportunities to cross-sell and upsell DCU products and services
  • Process transactions, open new accounts, and provide loan origination services
  • Assist with end-of-day balancing, Instant Issuance, and ATM balancing
  • Provide exceptional service to internal and external members, incorporating the Guiding Principles of DCU's culture
Requirements
  • High School diploma or equivalent
  • 1-3 years of related experience in customer service or financial services
  • Strong verbal communication skills and technical skills (Word, Excel, Email)
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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