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Customer Service Representative
2 months ago
Job Summary:
Middlesex Savings is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Information Center, you will be responsible for delivering exceptional service to our customers through various communication channels.
Key Responsibilities:
- Customer Service: Provide professional and courteous service to both internal and external customers, identifying their needs and resolving complex issues in a timely and effective manner.
- Transaction Processing: Perform various transactions for customers, including processing withdrawals, balancing duties, and other account-related tasks.
- Relationship Building: Establish positive relationships with diverse personalities, maintaining a professional and courteous attitude at all times.
- Technical Skills: Utilize multiple computer applications during customer interactions, including online and mobile banking technologies.
- Product Recommendations: Recommend products and services that align with customer requirements, providing solutions to meet their needs.
- Account Maintenance: Process account transactions, research requests, and account maintenance tasks, ensuring accuracy and efficiency.
- Security and Compliance: Recognize and report potential fraud incidents, safeguarding customers and the bank, while adhering to security protocols and regulations.
- Team Collaboration: Collaborate with the management team to suggest process improvements, contributing to the growth and development of the Information Center.
Requirements:
- Education: High School Diploma required, with some college education preferred.
- Work Experience: 1-3 years of customer service experience, preferably in banking or financial services, with inbound call center experience a plus.
- Skills and Abilities: Proficiency in Windows Operating Systems and Microsoft Office tools, strong computer skills, self-motivated team player with excellent communication and customer service skills, ability to handle high call volumes, work flexible hours, and sit for extended periods.