Customer Support Specialist

3 weeks ago


Miami, United States Smoothstar Tech Full time

Job Description:

Smoothstar Tech is a leading provider of tax preparation solutions, and we're seeking a highly skilled TurboTax Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to TurboTax customers via phone.

About the Role:

We're looking for a motivated and detail-oriented individual with excellent technical and customer service skills. Your primary responsibility will be to assist customers with their tax-related inquiries, ensuring they receive accurate and timely resolutions.

Key Responsibilities:

  • Provide high-quality customer service to TurboTax customers via phone
  • Analyze customer issues and determine effective solutions
  • Utilize your knowledge of TurboTax products to resolve customer inquiries efficiently
  • Maintain accurate records of customer interactions
  • Collaborate with other team members to achieve business objectives

Requirements:

  • 1 year of customer-facing experience in a call center, retail, or helpdesk environment
  • Excellent technical and customer service skills
  • Strong communication and problem-solving abilities
  • Ability to work in a fast-paced environment with multiple priorities
  • Availability to work flexible hours, including evenings and weekends

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
  • The chance to work with a leading provider of tax preparation solutions


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