Technical Support Specialist

3 weeks ago


Miami, United States Florida International University Full time

**Job Title:** Technical Support Specialist

**Company Overview:** At Florida International University, we strive to provide exceptional support to our students, faculty, and staff. Our team of Technical Support Specialists plays a crucial role in ensuring that our technology infrastructure runs smoothly and efficiently.

**Estimated Salary:** $27,000-$30,000 per year based on a 20-hour workweek

**Job Description:

Key Responsibilities:
  • Provide technical support to students, faculty, and staff via phone, email, and in-person
  • Troubleshoot technical problems with software, hardware, and networking issues
  • Collaborate with colleagues to resolve complex technical issues
  • Document and track technical issues using ServiceNow

Requirements:

  • Current enrollment as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters
  • Ability to provide superior customer service
  • Strong communication and problem-solving skills
  • Keen attention to detail and ability to multitask

Training and Development:

We offer ongoing training and professional development opportunities to help you grow in your career as a Technical Support Specialist.



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