Customer Support Specialist
4 days ago
If you're passionate about delivering exceptional customer experiences and have a strong background in healthcare, we want to hear from you As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your commitment to excellence.
About the Role: Our company is seeking an experienced Customer Support Specialist to join our team. In this role, you will be responsible for providing guidance and support to international members seeking medical treatments or procedures. You will also be responsible for navigating multiple systems to obtain necessary data for GOPs, verifying payments and/or denials, and responding to routine phone inquiries and written correspondence related to authorizations and claims status.
Key Responsibilities:
- Provide guidance and support to international members seeking medical treatments or procedures
- Navigate multiple systems to obtain necessary data for GOPs
- Verify payments and/or denials, as well as treatment authorization status
- Respond to routine phone inquiries and written correspondence related to authorizations and claims status
Requirements:
- Bilingual/English and Spanish required; Portuguese/French a plus
- 2+ years of experience in customer service, health insurance field a plus
- High school diploma/GED required
- Strong analytical, detail-oriented, and accuracy skills
- Ability to manage time effectively, set priorities, meet deadlines, and adapt to change
Salary: $55,000 - $65,000 per year, depending on location and experience
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