Fertility Center Representative

2 weeks ago


Woodbridge, Virginia, United States US Fertility Full time
Unlock Your Potential in Patient Services

At US Fertility, we're dedicated to delivering exceptional patient care and making a difference in people's lives. We're seeking a compassionate and dynamic Patient Services Representative to join our team.

Key Responsibilities:
  • Maintain accurate patient records and update financial and insurance information
  • Optimize patient satisfaction and provider time by assessing minimum patient needs and scheduling appointments
  • Schedule appointments and address customer/patient issues in a timely and effective manner
  • Provide high-level customer service and greet patients and visitors to the office
  • Work collaboratively with patients to understand their benefits, coverage, and financial options
Requirements:
  • Minimum 2 years of applicable work experience
  • High School diploma required
  • Extensive knowledge of insurance/benefits, medical terminology, and medical billing
  • Experience working in an OB/GYN office is a plus
  • Strong communication skills, independent worker, detailed-oriented, and computer savvy
What We Offer:
  • Competitive pay and bonus structure
  • Comprehensive training and development opportunities
  • Ability to make a meaningful impact in the communities we serve

We promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within.



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