Practice Assistant II

1 day ago

Boston, Massachusetts, United States Brigham and Women's Hospital Full time
Job Summary

The Practice Assistant II plays a vital role in ensuring the efficient daily operation of the Ambulatory Infusion Center at Brigham and Women's Hospital. Reporting to the Practice Manager, this role is responsible for maintaining patient scheduling, referrals, and specialty pharmacy medication coordination. The Practice Assistant II works closely with administrative staff, including front desk and scheduling staff, to create a positive culture and work environment while achieving service excellence for our patients.

Key Responsibilities
  • Patient registration, scheduling, and billing processes for the department, including checking in patients, checking out patients, and scheduling patients from the Referral Workqueue.
  • Partnership with the Prior Authorization team to ensure maintenance of patient insurance approvals for scheduled appointments.
  • Collaboration with the Practice Manager and Practice Coordinator to lead initiatives to create a high level of customer service by working closely with all staff and providers to create the ideal patient experience and environment.
  • Meets and greets patients regularly, throughout the day, and ensures the Patient Information Area is properly maintained as a resource for patients.
  • Supports the Practice Manager and Practice Coordinator on development and implementation of process improvement initiatives and new projects.
  • Demonstrates knowledge and promotes administrative and employee policies, and demonstrates independent judgment within the scope of this position, while maintaining effective relations with others.
Requirements
  • High School Diploma/GED required; bachelor's degree preferred.
  • Clinical Operations and Scheduling experience preferred, ideally within Infusion or in Ambulatory Healthcare Practice Environment.
  • Knowledge of practice operations and standards, understanding of procedures including filing, copying, scanning, printing, and faxing.
  • Highly proficient in all communication skills (phone, verbal, and written), ability to handle sensitive information and situations with poise and professionalism.
  • Commitment to service excellence, with the ability to demonstrate a consistently professional level of customer service with all patients, providers, and colleagues.
  • Strong organizational, coordination, and judgment skills, ability to prioritize effectively, and analytical ability and strong problem-solving skills (critical thinking).
  • Ability to manage multiple tasks effectively, following established protocols, and work within systems, exhibit flexibility and function effectively in a fast-paced, growing environment.
  • Excellent interpersonal skills, willing and able to work with the Practice Manager to balance initiatives and projects to meet all deadlines.
  • Must be pro-active and handle complex and diverse patient interactions in a variety of situations, some of which are stressful.
Working Conditions

Works in a Hospital-based Ambulatory Practice, normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needles, and blood products.

Equal Employment Opportunity

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

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