Practice Assistant II

2 months ago


Boston, Massachusetts, United States Brigham and Women's Hospital Full time
Job Summary

We are seeking a highly skilled and detail-oriented Practice Assistant II to join our team at Brigham and Women's Hospital. As a Practice Assistant II, you will play a critical role in supporting the daily operations of our outpatient clinic, ensuring seamless patient care and efficient administrative processes.

Key Responsibilities
  • Provide exceptional patient care and support, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Manage patient scheduling, coordinating appointments and imaging procedures with precision and attention to detail.
  • Utilize knowledge of insurance policies and procedures to troubleshoot and resolve billing and payment issues.
  • Maintain accurate and up-to-date patient records, adhering to strict confidentiality and HIPAA guidelines.
  • Collaborate with healthcare professionals to ensure seamless communication and coordination of patient care.
  • Perform various administrative tasks, including data entry, filing, and correspondence, with a high level of accuracy and efficiency.
Requirements
  • High school diploma or equivalent required; post-high school education preferred.
  • Minimum one year of applicable work experience in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Basic understanding of medical terminology and insurance policies.
Working Conditions

This role is based in a hospital setting, with exposure to communicable diseases and unpleasant odors. The successful candidate must be able to work in a dynamic and fast-paced environment, with a high level of flexibility and adaptability.


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