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Practice Assistant II
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Practice Assistant II
3 weeks ago
Boston, Massachusetts, United States Brigham and Women's Hospital Full timeJob Summary:We are seeking a highly skilled and detail-oriented Practice Assistant to join our team at Brigham and Women's Hospital. As a Practice Assistant, you will play a critical role in supporting the day-to-day operations of our medical practice, ensuring seamless communication and coordination with patients, staff, and external partners.Key...
Practice Assistant II
2 months ago
Brigham and Women's Hospital is seeking a highly skilled Practice Assistant II to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our patients and families.
Key Responsibilities- Provide administrative support to our healthcare team, including scheduling appointments, managing patient records, and handling phone calls and correspondence.
- Assist with patient registration, insurance verification, and billing processes.
- Collaborate with our healthcare team to ensure seamless patient care and communication.
- Perform various administrative tasks, including data entry, filing, and scanning.
- Provide exceptional customer service to our patients and families, responding to their needs and concerns in a timely and professional manner.
- High school diploma or equivalent required; post-high school education preferred.
- Minimum one year of applicable work experience required.
- Additional training in office systems preferred.
- Knowledge of practice operations and standards.
- Understanding of procedures including filing, copying, scanning, printing, and faxing.
- Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
- Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
- Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
- Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to correspond and communicate with others clearly and effectively in writing (via email, memo, or interoffice note) and to take complete and accurate messages.
- Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
- Understanding of the appropriate use and importance of related forms.
- Basic understanding and use of medical terminology.
- Basic comprehension of insurance types and referral process.
- Basic comprehension of registration and fiscal information.
This position is based in a hospital-based ambulatory practice, with normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needles, and blood products.
Hospital Wide ResponsibilitiesWorks within legal, regulatory, accreditation, and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
