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Network Engineer

2 months ago

St Louis, Missouri, United States IT Solutions LLC Full time
About The Position

At IT Solutions LLC, we're seeking a highly skilled Network Engineer - Managed Services to join our team. As a key member of our Managed Services team, you'll be responsible for providing top-notch technical support to our clients.

About IT Solutions

We're a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Our values-driven approach has earned us a reputation for delivering exceptional service and innovative solutions.

Job Summary

The Network Engineer - Managed Services will be part of our Managed Services team, responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. You'll work closely with our internal teams to resolve technical issues and provide excellent customer service.

Responsibilities
  • Manage service tickets and respond in a timely manner
  • Provide superior service to customers with limited supervision
  • Provide remote hardware/software support and documentation
  • Act as an internal escalation point for technical assistance or process guidance
  • Manage network, datacenter, security, and voice technologies
  • Analyze and troubleshoot logs and track problem resolution
  • Use monitoring tools to investigate potential issues or respond to monitoring events
  • Assist in monitoring and maintaining network hardware and software
  • Interact with vendors and drive resolution of issues
  • Work with internal teams to escalate technical issues and provide client updates
Requirements
  • Confident and comfortable with client-facing activity
  • Strong oral and written communication skills
  • Ability to stay organized and be detail-oriented
  • Passion for solving problems and helping others
  • Exceptional organizational skills and ability to multi-task effectively
  • Understanding of Microsoft 365 offerings and Active Directory
  • Ability to lift at least 50 pounds and be comfortable with climbing step ladders
Experience
  • Bachelor's Degree or equivalent level of experience in a related field
  • 2+ years' work experience as a Network Administrator
  • 3 years in a helpdesk role, triaging reported issues and incidents
  • Experience managing or troubleshooting Windows desktop and server versions
  • Experience managing or troubleshooting Office 365 Exchange online and Microsoft Exchange
  • Experience with firewalls and remote access VPNs
  • Experience with a ticketing system, such as ConnectWise Manage
  • Experience supporting virtual desktop environments
  • Experience administering and supporting MFA and security endpoint protection applications
Compensation Package

IT Solutions LLC offers a comprehensive benefits package, including:

  • Rich medical and prescription plans
  • Dental and vision coverage
  • Paid holidays and flexible paid time off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support and financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses
Equal Employment Opportunity

IT Solutions LLC is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.