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Pharmacy Account Manager Specialist
2 months ago
CarelonRx Account Manager II
Job Summary:As a CarelonRx Account Manager II at Elevance Health, you will be responsible for retention and operational excellence that meets/exceeds client service and satisfaction goals for a complex book of business supporting pharmacy.
Key Responsibilities:- Cultivate/build relationships with broker/consultant/client key decision makers through quality service.
- Influence and collaborate with internal partners to deliver best-in-class service including resolving operational issues, root cause analysis, and driving recovery efforts that directly influence account retention and growth.
- Execute client-specific operational deliverables including benefit set up, reporting, and project support as needed.
- Leverage data to track account performance and identify trends/opportunities for input/recommendations on client growth and retention strategies.
- Responsible for operational understanding of all Rx products and solutions.
- Supports implementation for new/existing clients and contract renewals.
Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships; or any combination of education and experience which would provide an equivalent background. Travels to worksite and other locations as necessary.
Preferred Skills:- Proven health insurance plans account management and client retention experience most notably in Pharmacy sales and/or Pharmacy Benefit Management is highly preferred.
- Exceptional strategic thinking, analytical, organization, decision-making, problem-solving skills, and adaptability highly preferred.
- Proven ability to manage cross-functional teams and coordinate efforts towards common goals preferred.
- Excellent written, oral, presentation and interpersonal communication skills, strong executive presence with the proven ability to negotiate expectations between multiple parties strongly preferred.
- Experience or knowledge of Salesforce and/or claims operating systems highly preferred.
- Proficient of Microsoft Office products, most notably in PowerPoint, Teams, Outlook, Excel and Word strongly preferred.
In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
Location:Locations: District of Columbia (Washington, DC); Maryland; New York
The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Elevance Health:Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
