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Passenger Service Specialist

2 months ago

Lexington, Kentucky, United States ABM of Kentucky Full time
Job Overview

The primary responsibility of this role is to ensure that airlines meet their obligations to provide exceptional service to passengers with disabilities, as well as to assist those who may require wheelchair support for enhanced comfort. This position is heavily focused on customer service, and gratuities are both accepted and customary. Those who excel in delivering outstanding service can see their earnings increase significantly.

Position Summary

This role is dedicated to fulfilling the passenger service requirements of airlines for officially recognized disabled travelers and to aid non-disabled individuals seeking wheelchair assistance. The nature of passenger service roles emphasizes high-quality customer interaction, with the potential for additional income through tips for exemplary service.

Key Responsibilities

  • Adhere to all safety protocols at all times (e.g., maneuver wheelchairs at a safe speed, remain vigilant of other passengers and equipment, transport only one wheelchair at a time, and use appropriate techniques when navigating ramps).
  • Engage with passengers in a friendly and professional manner.
  • Provide assistance to passengers to ensure a positive experience (including offering directions, sharing flight information, and addressing unique situations such as delays).
  • Follow all Transportation Security Administration (TSA) screening procedures and requirements.

Essential Duties

  • Safely escort passengers between gates, curbs, or other designated areas based on their needs.
  • Assist passengers at baggage claim when required.
  • Work closely with dispatchers to receive assignments as necessary.
  • Collaborate with gate agents to support wheelchair users during the boarding process.
  • Document any incidents or unusual occurrences during passenger transport with detailed reports.