Field Service Technician

2 weeks ago


Worcester, Massachusetts, United States Minuteman Security Technologies Inc Full time
Job Overview

The Field Service Technician plays a crucial role in the maintenance and repair of security systems, ensuring optimal performance across various complexities. This position encompasses a service area that spans multiple states, requiring a solid foundation in electronics and troubleshooting.

Key Responsibilities

The responsibilities of this role include, but are not limited to:

  • Conducting repairs, inspections, and programming of security systems ranging from basic to advanced complexity.
  • Performing routine inspections and preventative maintenance to ensure system reliability.
  • Executing minor installations for system enhancements or modifications.
  • Removing systems as necessary to accommodate upgrades or changes.
  • Engaging in proactive customer outreach and service initiatives.
  • Interpreting and adapting schematic wiring diagrams and termination protocols.
  • Testing system operations to verify compliance with specifications and customer satisfaction.
  • Updating as-built drawings and documentation to reflect current system configurations.
  • Assisting project management and installation teams with technical coordination and documentation.
  • Communicating effectively with management regarding service job progress and project-related concerns.
  • Maintaining a safe work environment to prevent injuries and property damage.
  • Traveling to remote job sites as required for service duties and training.
Qualifications

Ideal candidates will possess the following qualifications:

  • A valid driver's license issued by the state.
  • 3-5 years of relevant industry experience.
  • Proficiency in troubleshooting various hardware and software systems.
  • Compliance with state licensing requirements for alarm and security personnel.
  • Strong understanding of installation techniques and troubleshooting methodologies.
  • Ability to read and interpret technical diagrams and blueprints.
  • Familiarity with field test equipment and tools.
  • Knowledge of IP networking and advanced troubleshooting techniques.
  • Understanding of electronic security technologies and applicable codes.
  • Competence in basic office software applications.
  • Professional demeanor and excellent customer service skills.
  • Capability to work at heights safely.
  • Ability to work independently or collaboratively within a team.
  • Strong organizational skills and attention to detail.
  • Physical ability to lift up to 50 lbs.

This job description is intended to provide a general overview of the position and is not exhaustive. Employees may be required to perform additional duties as assigned.

Minuteman Security Technologies, Inc. is an equal opportunity employer and maintains a drug-free workplace.



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