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Service Technician for Energy Solutions

2 months ago


Worcester, Massachusetts, United States Stryten Energy Full time
Position Overview

The Service Technician for Energy Solutions is a client-focused professional dedicated to delivering exceptional service and tailored solutions. This role involves the repair of energy storage systems, chargers, and related equipment directly at client locations, ensuring prompt and effective service while identifying opportunities to recommend suitable products. The position includes the provision of a company vehicle and comprehensive training to enhance your effectiveness. Candidates should possess a solid understanding of standard workshop tools, basic electrical and electronic principles, and the ability to interpret technical documents. If you take pride in solving customer challenges and are comfortable with hands-on work, this role may be an excellent fit for you.

Benefits Offered
Stryten Energy provides a robust benefits package that includes:

  • Competitive salary
  • Potential for bonuses
  • Comprehensive medical, dental, and vision insurance
  • Short-term and long-term disability coverage
  • 401(k) retirement plan with company matching
  • Generous paid time off
  • Paid holidays

This is a remote position requiring travel to various client sites as needed. Ideal candidates will be located in the surrounding areas.

Key Responsibilities

  • Accurately complete work orders and service reports in a timely manner.
  • Communicate effectively with the appropriate contacts at client locations to ensure satisfaction.
  • Identify and recommend solutions for safety and environmental compliance.
  • Maintain the service vehicle in optimal condition, stocked appropriately, and compliant with manufacturer specifications.
  • Adhere to safety protocols and maintain cleanliness at client sites and in the workshop.
  • Assist in the workshop as needed or as directed by management.
  • Operate company vehicles safely and courteously in all traffic conditions.
  • Report any customer issues to management and sales teams.
  • Promote additional products and services effectively.
  • Utilize company resources responsibly while performing job duties.
  • Represent Stryten Energy professionally in all interactions.
  • Regularly operate forklifts, cranes, and reach trucks as part of the role.
  • Conduct service calls to repair energy storage systems and related equipment efficiently.
  • Ensure all relevant information is communicated to the appropriate personnel at client locations.
  • Demonstrate expertise in troubleshooting and repairing various equipment.
  • Seek out new business opportunities.
  • Propose and implement improvements to work processes.
  • Engage with various levels of clients and management to provide support and improvement suggestions.

Qualifications

We are seeking candidates who possess:

  • Strong critical thinking and troubleshooting abilities, with the capacity to work independently.
  • A high school diploma or equivalent; one to three years of experience in battery service or field service is preferred.
  • Experience in industrial maintenance is advantageous.
  • Certification to operate a forklift is a plus.

Physical Requirements

  • Regularly required to stand, walk, use hands for handling or feeling, and communicate effectively.
  • Occasionally required to sit, climb, balance, and perform other physical activities.
  • Must be able to lift a minimum of 50 lbs regularly and up to 150 lbs with assistance as needed.
  • Regular use of safety glasses is required; close vision is necessary.

Work Environment

  • Work environment characteristics are representative of those encountered while performing essential functions of the job.
  • Exposure to moving mechanical parts, fumes, and airborne particles is common.
  • Regular exposure to high places, toxic chemicals, and electrical hazards.
  • Noise levels may vary from minimal to loud.
  • Work surroundings can range from clean to dirty.

Equal Employment Opportunity

Stryten Energy is an equal opportunity employer. We consider applicants based on their qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.


About Stryten Energy

Stryten Energy addresses the world's critical energy challenges by providing a diverse array of energy storage solutions across various sectors, including Essential Power, Motive Power, Transportation, Military, and Government. Headquartered in Alpharetta, Georgia, we collaborate with leading companies to meet the increasing demand for reliable and sustainable energy storage. Our technologies encompass advanced lead, lithium, and vanadium redox flow batteries, intelligent chargers, and energy management software, ensuring seamless operations across multiple industries. With over a century of expertise, Stryten is committed to delivering innovative energy solutions for today and the future.