Store Manager

3 days ago


Reston, Virginia, United States RaceTrac Full time

Job Summary

We are seeking a highly skilled and experienced General Manager to lead our RaceTrac store and drive profitability. As a General Manager, you will be responsible for leading a team of up to 45 employees and delivering on RaceTrac's mission of making people's lives simpler and more enjoyable.

Key Responsibilities

Friendly

  • Establish a positive and welcoming store environment, ensuring prompt, efficient, and courteous service to our guests.
  • Lead and direct positive relationships with co-workers, direct reports, guests, and vendors, promoting a consistent team-oriented attitude and store culture.
  • Manage and mitigate guest concerns with a sense of urgency, involving regional team members as needed.
  • Efficiently complete guest transactions and suggest products that complement purchases.

Food

  • Drive excellence in food service by executing designed processes, increasing sales and margin, ensuring product quality, and utilizing training resources.
  • Ensure all food offers are available, and preparation areas and equipment are clean and properly maintained.

Clean

  • Encourage and manage a high standard of store cleanliness, adhering to all safety-related regulations.
  • Direct, monitor, and execute shift duties, maintaining overall presentation standards and representing the RaceTrac brand.

Building Talent

  • Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
  • Lead the coaching, training, and assessment of direct reports, adhering to operational standards.

Driving Success

  • Strategically direct control of inventory and distribution of materials, merchandise, and supplies.
  • Review financial statements, sales, and performance data to measure productivity.
  • Actively identify areas of operational improvements based on market trends.
  • Develop and maintain relationships with vendors to ensure efficient deliveries.
  • Ensure communication is passed to every team member in the store.
  • Use company-provided tools to coach, mentor, and develop a high-performing store team.
  • Ensure all risk management issues are in compliance with company standards.
  • Create or approve Management and Associate schedules to ensure proper staffing levels.
  • Own staffing in store by providing timely feedback on interviews to the recruiting team.
  • Engage in the hiring of all store associates, developing managers to understand RaceTrac hiring processes and participate in hiring decisions.
  • Write, implement, and monitor manager development and performance plans.
  • Ensure proper procedures are followed in regards to hiring, promotions, and separations.
  • Ensure all team members follow policies and company standards at all times.
  • Ensure all team members have correct valid licenses as required by state or local laws.
  • Have a complete understanding of budget and cost trends that impact operations, proactively working to drive sales and overall financial health of the store.

Qualifications

  • High School Diploma or GED in progress or completed.
  • 5+ years of prior food service, retail, or restaurant supervisory experience; retail management experience highly preferred.
  • Previous experience working in high-volume, guest-focused, transactional environments preferred.
  • Knowledge and skills in analyzing overall financial performance of the store, including profit and loss statements.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite.
  • Proven knowledge of Labor Laws and staffing best practices.
  • Ability to lift up to 50 pounds and repeatedly bend, stand, and reach while on the job.
  • Must obtain and maintain Manager Food Handler certification.
  • May be required to obtain and maintain alcohol server permit, based on local or state requirements.


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