Patient Access Coordinator

3 weeks ago


East Canton OH USA, United States Crystal Clinic Full time
Job Summary

The Patient Access Specialist plays a vital role in ensuring seamless patient experiences at the Crystal Clinic Orthopaedic Center. This position requires a unique blend of customer service, technical, and training skills to support Patient Access Services and Clinics.

Key Responsibilities
  • Registers patients accurately and efficiently, maintaining the integrity of patient data in Cerner and Centricity systems.
  • Conducts patient/guarantor interviews, explaining hospital policies, financial responsibilities, and patient rights and responsibilities.
  • Verifies insurance eligibility for upcoming patient appointments and provides advanced insurance verification when necessary.
  • Maintains confidentiality of sensitive information, adhering to HIPAA guidelines.
  • Stays updated on point of service, pre-registration, registration, detail charge entry, insurance verification, and scheduling needs.
  • Provides technical guidance to staff, evaluates their learning experience, and makes recommendations for performance improvements.
  • Facilitates training and orientation for new staff members and provides continuing education to existing staff.
  • Acts as a mentor, coach, and role model, promoting patient access initiatives and leading by example in customer service.
  • Provides financial counseling services for uninsured, under-insured, and scheduled patients.
Requirements
  • High school diploma or GED required; college degree or progress towards degree preferred.
  • One year of demonstrated experience in customer service or patient access related functions.
  • Proficient with Microsoft Office applications, cash handling, multitasking, and excellent computer skills.


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