Customer Service Representative

4 days ago


Lansing, Michigan, United States Ayers Basement Systems Full time
Customer Care Coordinator

Ayers Basement Systems, a regional leader in the foundation repair and waterproofing industry, is seeking an experienced Customer Care Coordinator to join our growing team.

About the Role

We are looking for a highly organized and driven individual who can provide exceptional customer service, schedule appointments, and communicate services we offer. The ideal candidate will have a proven track record of delivering excellent results in a fast-paced environment.

Key Responsibilities:
  • Conduct inbound and outbound calls with customers and internal employees to provide exceptional care and support.
  • Demonstrate strong interpersonal communication skills and possess the ability to type a minimum of 35 words per minute.
  • Schedule installation and service appointments for our sales and service departments, ensuring efficient and timely delivery of services.
  • Accurately document discussions, including notes and pictures associated with customer needs, to ensure seamless communication and resolution.
Requirements:
  • Minimum 2 years of call center experience, with a proven history of delivering excellent customer service.
  • Possess excellent attendance records and demonstrate the ability to work in a high-pressure, fast-paced environment.
  • Must be willing to undergo a pre-employment background check and drug screen.
Benefits:
  • Competitive salary: $20-$23 per hour.
  • Full-benefits package, including health, dental, and vision insurance.
  • 401k plan and paid holidays off.
  • Paid vacation days and opportunities for growth and development.


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