Customer Service Operations Manager

7 days ago


La Porte City, Iowa, United States Diehl Chemical Full time
Customer Service Operations Manager Job Summary

We are seeking a highly motivated Customer Service Operations Manager to join our team at Diehl Chemical. As a key member of our operations team, you will play a crucial role in ensuring timely and accurate delivery of orders to our customers.

The ideal candidate will have experience in the chemical industry and be able to work effectively under pressure. Strong problem-solving and communication skills are essential for this position.

Key Responsibilities
  • Lead and manage the customer service team to ensure timely and accurate delivery of orders
  • Develop and implement processes to improve customer satisfaction and reduce errors
  • Manage bookkeeping functions, including generating invoices and tracking accounts receivable
Requirements
  • 5+ years of experience in the chemical industry or related field
  • Proven leadership and management skills
  • Ability to work effectively under pressure and meet deadlines
  • Strong communication and problem-solving skills

Estimated Salary: $70,000 - $80,000 per year



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