Customer Service Liaison

3 days ago


La Porte City, Iowa, United States Diehl Chemical Full time
Job Overview

The estimated annual salary for this role is $60,000-$80,000.

Diehl Chemical, a leading chemical supplier, is seeking a highly skilled Customer Service Administrator to join their team. As a key member of the organization, you will work closely with the President and sales team to process customer orders, respond to customer requests and issues, and coordinate with clients and global partners.

Key Responsibilities
  • Order Fulfillment: Ensure timely and accurate delivery of orders to guarantee customer satisfaction.
  • Receive and process orders from clients, schedule shipments, create invoices, and submit them for payment.
  • Effectively manage bookkeeping functions, including generating invoices, posting payments, accounts payable, and tracking accounts receivable.
  • Respond to requests for information, place orders with suppliers, and perform filing tasks as needed.
Requirements
  • At least 2 years of experience in the chemical industry.
  • Able to handle sensitive financial information with confidentiality.
  • Familiarity with account reconciliation processes and detail-oriented organizational skills.
  • Proficient in Microsoft Office (Outlook, Excel) and accounting software, such as Intacct.
  • Excellent written and oral communication skills.


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