Front Desk Coordinator

3 weeks ago


Reading, Pennsylvania, United States St. Luke's University Health Network Full time

Job Summary:

The Front Desk Coordinator plays a vital role in the Physical Therapy Department at St. Luke's University Health Network. This position requires a highly organized and detail-oriented individual to perform a variety of administrative tasks, including answering phones, patient registration, scheduling, and insurance verifications.

Key Responsibilities:

  • Answer phone calls in a timely manner and direct callers to the appropriate person or department.
  • Update patient information and maintain accurate records.
  • File documents in the appropriate order and establish a record filing system.
  • Complete the registration process accurately in the current computer system.
  • Verify patient insurance benefits and process pre-certifications/authorizations.
  • Schedule appointments efficiently, considering patient needs and clinic time.
  • Confirm appointments and maintain a full department schedule.
  • Communicate scheduling problems to the Department Manager.
  • Receive payments and prepare receipts.
  • Distribute mail to clinical staff.
  • Process requests for release of information in accordance with Medical Record Department policies.

Requirements:

  • High School graduate or equivalent.
  • Excellent oral and written communication skills.
  • Work processing experience, including mastery of MS Office (Word, Excel, and Access).
  • Three years of related office experience, preferably in a medical setting.

Physical and Sensory Requirements:

Sitting for up to eight hours per day, standing for up to eight hours per day, frequent fingering, handling, firm grasping, frequent twisting and turning, frequent lifting, carrying, and pulling objects up to 50 lbs, frequent stooping, bending, crouching, and reaching above shoulder level, seeing as it relates to normal and peripheral vision, hearing as it relates to normal conversation and telephone use.

Education:

High School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients' needs; a knowledge of growth and development, and an understanding of the range of treatment needed by these patients.

Training and Experience:

Work processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.


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