Service Manager
1 week ago
We are seeking a highly motivated and experienced Service Manager to join our team at AgriVision Equipment Group and PrairieLand Partners. As a Service Manager, you will be responsible for leading our Service Department and ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Develop and implement effective Service Department processes to ensure internal and external customer satisfaction
- Participate and lead specific accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives
- Assist in coordinating customer clinics, field days, and related promotional events
- Schedule and assign jobs and work areas to employees according to their skills and knowledge
- Review work orders for completeness and accuracy prior to customer billing
- Ensure all departmental tools, equipment, and vehicles are in good working order
- Supervise and participate in staffing and employee development activities
Requirements:
- 3+ years of experience in Service Department operations and management
- Ability to use standard desktop load applications such as MS Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
Working Environment:
- Travel to customer locations, meetings, warehouses, and other store locations on a regular basis is necessary
- Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects
- Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration
- Noise level in the work environment is moderate
- Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform
- A clean and safety-conscientious work environment is required
- Work may involve long hours and overtime during holidays, weekends, and evenings
- May be required to rotate on-call responsibilities
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