Service Manager

1 week ago


Waterloo, Iowa, United States AgriVision Equipment and PrairieLand Partners Full time
Job Summary:

We are seeking a highly motivated and experienced Service Manager to join our team at AgriVision Equipment Group and PrairieLand Partners. As a Service Manager, you will be responsible for leading our Service Department and ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Develop and implement effective Service Department processes to ensure internal and external customer satisfaction
  • Participate and lead specific accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives
  • Assist in coordinating customer clinics, field days, and related promotional events
  • Schedule and assign jobs and work areas to employees according to their skills and knowledge
  • Review work orders for completeness and accuracy prior to customer billing
  • Ensure all departmental tools, equipment, and vehicles are in good working order
  • Supervise and participate in staffing and employee development activities

Requirements:
  • 3+ years of experience in Service Department operations and management
  • Ability to use standard desktop load applications such as MS Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills

Working Environment:
  • Travel to customer locations, meetings, warehouses, and other store locations on a regular basis is necessary
  • Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects
  • Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration
  • Noise level in the work environment is moderate
  • Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform
  • A clean and safety-conscientious work environment is required
  • Work may involve long hours and overtime during holidays, weekends, and evenings
  • May be required to rotate on-call responsibilities

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