Guest Services Manager
5 days ago
Job Summary:
We are seeking a highly skilled Guest Services Manager to join our team at Monarch Casino Resort & Spa Black Hawk. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.
Key Responsibilities:
* Manage the front desk operations, including guest check-in, check-out, and room assignments
* Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner
* Supervise and train front desk staff to ensure they are providing excellent service and meeting guest expectations
* Monitor and maintain accurate records of guest interactions, including complaints and compliments
Requirements:
* 2+ years of experience in hotel front desk operations or a related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* High school diploma or equivalent required
What We Offer:
* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
Equal Opportunity Employer:
Monarch Casino Black Hawk is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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