Guest Services Manager

5 days ago


Waterloo, Iowa, United States Monarch Casino Resort & Spa Black Hawk Full time
Job Title: Guest Services Manager

Job Summary:

We are seeking a highly skilled Guest Services Manager to join our team at Monarch Casino Resort & Spa Black Hawk. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.

Key Responsibilities:

* Manage the front desk operations, including guest check-in, check-out, and room assignments
* Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner
* Supervise and train front desk staff to ensure they are providing excellent service and meeting guest expectations
* Monitor and maintain accurate records of guest interactions, including complaints and compliments

Requirements:

* 2+ years of experience in hotel front desk operations or a related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* High school diploma or equivalent required

What We Offer:

* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer:

Monarch Casino Black Hawk is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

  • Waterloo, Iowa, United States Bally's Corporation Full time

    Job Summary:As a Host Person at Bally's Corporation, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit. Your primary responsibility will be to ensure that guests are seated promptly and efficiently, while also maintaining a clean and organized dining area.Key...


  • Waterloo, Iowa, United States IHOP Full time

    IHOP Restaurant General Manager Job DescriptionThe IHOP General Manager is responsible for overseeing the daily operations of an IHOP restaurant, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing the front and back of the house, maintaining high standards of quality and service, and driving sales growth...


  • Waterloo, Iowa, United States IHOP Full time

    IHOP Restaurant General Manager Job DescriptionThe IHOP General Manager is responsible for overseeing the daily operations of an IHOP restaurant, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing the front and back of the house, maintaining high standards of quality and service, and driving sales growth...

  • Restaurant Manager

    1 month ago


    Waterloo, Iowa, United States Culver's Full time

    {"title": "Restaurant General Manager", "description": "Culver's is seeking a Restaurant General Manager to lead our team and ensure every guest leaves happy.As a Restaurant General Manager, you will oversee the operational and financial success of our restaurant, building and leading a high-performing team to deliver exceptional guest experiences.Key...


  • Waterloo, Iowa, United States Panera Bread Full time

    Be a Part of Something SpecialAs a Panera Bread Shift Lead, you'll be part of a team that connects with amazing customers, impacts our growing business, and serves local communities. You'll have the opportunity to develop your shift supervisor skills and prepare for a potential career path as a General Manager.Key ResponsibilitiesSupport operational...


  • Waterloo, Iowa, United States Target Full time

    Key Responsibilities: Create a welcoming experience for every guest by authentically greeting and engaging in friendly conversation throughout each transaction. Welcome guests into self-checkout and provide assistance as needed. Scan and bag all guest items efficiently while maintaining a clean and organized workspace.About the Role:As a Guest Advocate at...


  • Waterloo, Iowa, United States Monarch Casino Resort Spa - Black Hawk Full time

    Job Title: Restaurant General ManagerMonarch Casino Resort Spa - Black Hawk is seeking a highly skilled and experienced Restaurant General Manager to lead our upscale dining establishment. As a key member of our team, you will be responsible for overseeing the daily operations of our fine dining restaurant, ensuring exceptional guest satisfaction, and...


  • Waterloo, Iowa, United States Planet Fitness Full time

    Job SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Ensure the gym is...


  • Waterloo, Iowa, United States PENN Entertainment Full time

    WE'RE CHANGING ENTERTAINMENT.We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast-paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a...


  • Waterloo, Iowa, United States Caesars Entertainment Full time

    Customer Service RepresentativeCaesars Entertainment is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Collecting consumer credit, bank, and gaming credit reports as neededPreparing patron credit files...


  • Waterloo, Iowa, United States Noodles & Company Full time

    Noodles & Company Shift Manager RoleAt Noodles & Company, we're looking for a skilled Shift Manager to lead our restaurant team. As a Shift Manager, you'll be responsible for motivating, coaching, and working alongside our team members to deliver an exceptional guest experience. Our mission is to always nourish and inspire every team member, guest, and...


  • Waterloo, Iowa, United States 24 Hour Fitness Full time

    24 Hour Fitness Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Expert at 24 Hour Fitness. As a key member of our team, you will be responsible for delivering exceptional guest and member experiences, promoting our products and services, and driving member acquisition and retention.Key...


  • Waterloo, Iowa, United States Friendship Village Retirement Community Full time

    Job DescriptionAt Friendship Village Retirement Community, we are seeking a highly skilled and dedicated Receptionist to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide exceptional customer service to our residents and guests.Responsibilities:Greet residents and guests in a friendly...


  • Waterloo, Iowa, United States Kelly Services, Inc. Full time

    Receptionist Job DescriptionKelly Services, Inc. is seeking a highly organized and detail-oriented Receptionist to join our team.Key Responsibilities:Ensure a smooth and efficient check-in and check-out process for guestsSchedule appointments and manage calendarsPerform data entry and maintain accurate recordsProvide exceptional customer service and respond...

  • Service Coordinator

    1 week ago


    Waterloo, Iowa, United States Lutheran Services in Iowa Full time

    Job DescriptionLutheran Services in Iowa (LSI) is seeking a Service Coordinator to lead the Waterloo, IA office of LSI's Immigrant and Refugee Community Services. This role will be responsible for providing successful development, operations, and management of case management and self-sufficiency programs for Afghan evacuees and other refugee and immigrant...

  • Service Manager

    4 weeks ago


    Waterloo, Iowa, United States AgriVision Equipment and PrairieLand Partners Full time

    Job Title: Service ManagerAgriVision Equipment Group and PrairieLand Partners is seeking a highly motivated and experienced Service Manager to join our team. As a Service Manager, you will be responsible for leading our Service Department to deliver exceptional customer service and drive profitable service labor sales.Key Responsibilities:Lead and motivate...


  • Waterloo, Iowa, United States Caesars Entertainment Full time

    Key Responsibilities:As a Customer Service Representative at Caesars Entertainment, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. This includes responding to customer inquiries, resolving issues, and providing information about our products and services.Additional Responsibilities:...

  • Service Technician

    1 week ago


    Waterloo, Iowa, United States Advance Services, Inc. Full time

    Job SummaryAdvance Services, Inc. is seeking a highly skilled Service Technician to join our team. As a Service Technician, you will be responsible for developing and executing a flaking mill roll grinding field service in North America.Key ResponsibilitiesDevelop and execute a scalable implementation plan for the flaking mill grinding field service.Develop...

  • Service Coordinator

    3 weeks ago


    Waterloo, Iowa, United States Lutheran Services in Iowa Full time

    Lead Refugee Services in Waterloo, IALutheran Services in Iowa (LSI) is seeking a dedicated Service Coordinator to lead our Immigrant and Refugee Community Services in Waterloo, IA. As a key member of our team, you will be responsible for developing and managing case management and self-sufficiency programs for Afghan evacuees and other refugee and immigrant...

  • Service Technician

    4 days ago


    Waterloo, Iowa, United States Advance Services, Inc. Full time

    Job SummaryAdvance Services, Inc. is seeking a highly skilled Service Technician to join our team. As a key member of our field service team, you will be responsible for developing and executing a flaking mill roll grinding field service in North America.Key ResponsibilitiesDevelop and execute a flaking mill roll grinding field serviceDevelop and update...