Retail Store Manager
22 hours ago
The Retail Store Manager is responsible for implementing practices, policies, and strategies that support a performance and result-driven culture. This employee will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers.
Duties and Responsibilities- Oversees and performs all functions associated with management and oversight of a retail medical cannabis dispensary
- Maintains in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
- Administers routine inspections to maintain the accurate inventory of all cannabis products
- Manages and supervises the activities of dispensary staff, and makes recommendations regarding hiring, discipline, termination, or advancement of employees
- Trains dispensary staff to ensure a consistent performance and knowledge base of company standard operation procedures and a comprehensive understanding of all products being sold
- Manages daily financial reporting requirements and oversees all cash handling procedures
- Develops and maintains a schedule of all dispensary staff, including receptionists, counselors, schedulers, and dispensary technicians
- Receives and resolves customer incidents and complaints
- Assists in ensuring compliance with all relevant statues, regulations, and directives in all respects
- Strives for customer and team member satisfaction in all respects and ensures a customer-friendly environment
- Must stay current and adhere to all policies and regulations of the state cannabis agency
- Must meet age requirement as outlined by state cannabis agency
- Able to pass all background checks as required by state cannabis agency
- Inventory control experience required
- Prior cannabis experience required
- High School Diploma or GED required
- Bachelor's degree or equivalent preferred
- 4-6 years Retail Management Experience
- Cannabis experience a plus
- Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation
- Building Effect teams: Blends people into teams as necessary to deliver results; creates strong morale and team spirit that fosters a culture of excellence; shares successes and opportunities for improvement in terms of the whole team; creates a feeling of belonging and value in the team and in the Company
- Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth
- Functional/Technical skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good
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