Retail Store Manager

22 hours ago

Tampa, Florida, United States Ayr Wellness Full time
Job Summary

The Retail Store Manager is responsible for implementing practices, policies, and strategies that support a performance and result-driven culture. This employee will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers.

Duties and Responsibilities
  • Oversees and performs all functions associated with management and oversight of a retail medical cannabis dispensary
  • Maintains in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
  • Administers routine inspections to maintain the accurate inventory of all cannabis products
  • Manages and supervises the activities of dispensary staff, and makes recommendations regarding hiring, discipline, termination, or advancement of employees
  • Trains dispensary staff to ensure a consistent performance and knowledge base of company standard operation procedures and a comprehensive understanding of all products being sold
  • Manages daily financial reporting requirements and oversees all cash handling procedures
  • Develops and maintains a schedule of all dispensary staff, including receptionists, counselors, schedulers, and dispensary technicians
  • Receives and resolves customer incidents and complaints
  • Assists in ensuring compliance with all relevant statues, regulations, and directives in all respects
  • Strives for customer and team member satisfaction in all respects and ensures a customer-friendly environment
Qualifications
  • Must stay current and adhere to all policies and regulations of the state cannabis agency
  • Must meet age requirement as outlined by state cannabis agency
  • Able to pass all background checks as required by state cannabis agency
  • Inventory control experience required
  • Prior cannabis experience required
Education
  • High School Diploma or GED required
  • Bachelor's degree or equivalent preferred
Experience
  • 4-6 years Retail Management Experience
  • Cannabis experience a plus
Knowledge, Skills and Abilities
  • Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation
  • Building Effect teams: Blends people into teams as necessary to deliver results; creates strong morale and team spirit that fosters a culture of excellence; shares successes and opportunities for improvement in terms of the whole team; creates a feeling of belonging and value in the team and in the Company
  • Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth
  • Functional/Technical skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good

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