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Front Office Coordinator

2 months ago

Sandy Springs, United States ChromePMS Full time
Job Summary

We are seeking a part-time Front Office Coordinator to join our medical office team at ChromePMS. The ideal candidate will be responsible for front desk operations, including scheduling appointments, greeting patients, and facilitating check-in and check-out processes.

Key ResponsibilitiesPatient Interaction
  • Greet patients and visitors in a friendly and professional manner.
  • Provide assistance and answer inquiries regarding appointments, services, and policies.
  • Maintain a welcoming and organized reception area.
  • Maintain excellent communication with all staff and management.
Appointment Scheduling
  • Schedule patient appointments via phone, email, or in person, ensuring accuracy and efficiency.
  • Coordinate with healthcare providers to optimize scheduling and accommodate patient needs.
  • Condense the schedule as needed.
  • Remind patients of upcoming appointments and provide necessary instructions or documentation.
Check-In and Check-Out
  • Verify patient information, if needed.
  • Collect payments and any visit data.
  • Reschedule patients for their next appointment.
  • Ensure all necessary intake paperwork is completed and signed by patients.
  • Process patient check-out transactions and support retail sales.
Medical Records Management
  • Assist patients with requests for records and ensure compliance with privacy regulations (e.g., HIPAA).
Communication and Coordination
  • Serve as a liaison between patients, providers, and administrative staff.
  • Communicate effectively with medical staff and other team members to facilitate smooth patient flow.
  • Relay messages and relay urgent matters to appropriate personnel promptly.
Administrative Support
  • Excellent execution in general office tasks, answering phones, responding to emails, and maintaining office supplies.
  • Collaborate with billing and coding specialists to ensure accurate patient billing and insurance claims processing.
  • Participate in staff meetings and training sessions to stay updated on office procedures and policies.
Qualifications
  • High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
  • Proven experience in a customer service or administrative role, preferably in a medical setting.
  • Proficiency in using computer software for appointment scheduling, EMR systems, and office tasks.
  • Strong interpersonal skills and the ability to communicate effectively with patients.
  • Excellent organizational skills with the ability to prioritize tasks and manage time efficiently.
  • Detail-oriented mindset with a focus on accuracy and thoroughness.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to adapt to changing priorities and willingness to assist in various office duties as needed.