Front Office Supervisor

5 days ago


Sandy, United States Hilton Garden Inn Sandy Full time
Front Office Supervisor Job Description

At Hilton Garden Inn Sandy, we are seeking a skilled Front Office Supervisor to join our award-winning team. This full-time position requires a reliable leader with excellent customer service skills. The successful candidate will be responsible for processing guest check-ins, accommodating guest requests, and following up with guests regarding satisfaction with guest-related issues. Additionally, the Front Office Supervisor will assist management in training, motivating, and coaching front office associates. If you have a passion for delivering exceptional customer service and leading a team, we encourage you to apply for this exciting opportunity.

Benefits
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off

Minimum Qualifications
  • Exceptional customer service skills
  • Must be able to work on time
  • Must present self in a professional manner regarding dress and grooming
  • Availability to work a variable work schedule

Performance Expectations
  • Process and help other front desk associates process guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up with guest regarding satisfaction with guest-related issues; compile and review daily reports/logs/contingency lists and complete cashier and closing reports
  • Assist management in training, motivating, and coaching front office associates
  • Perform Front Desk duties when subordinate staff are unable to complete their duties or as other guest demands require.


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