Customer Service Representative

4 weeks ago


Milford, Pennsylvania, United States Enterprise Mobility Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Mobility Inc. As a key member of our branch team, you will provide exceptional service to our customers, ensuring a positive experience from start to finish.

Key Responsibilities
  • Provide superior customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with rental needs, including vehicle verification and documentation.
  • Manage incoming and outgoing calls, ensuring efficient communication with customers and other stakeholders.
  • Meet and greet customers, providing a warm and welcoming experience.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accuracy and efficiency.
  • Effectively market the company, promoting our services and products to customers.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.
Requirements
  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Some college preferred.
  • Must have at least 1 year prior customer service, retail, or administrative support experience.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
What We Offer
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • Paid time off and paid holiday time.
  • Direct deposit.
  • 401k retirement investment plan with company match and profit sharing.
  • Access to Employee Assistance Program.
  • Discounts on renting vehicles.
  • Discounts on purchasing vehicles through Enterprise Car Sales.

We are an equal opportunity employer, committed to diversity and inclusion. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [insert email address].



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