Senior Enterprise Configuration Management Specialist

3 weeks ago

Cleveland, Ohio, United States PNC Bank NA Full time
{"Company Overview": "As a leading financial institution, PNC Bank NA provides a comprehensive range of financial services to individuals, businesses, and government entities. With a strong commitment to innovation, PNC strives to deliver exceptional customer experiences and drive growth in the financial services industry.", "Salary": "The estimated salary for this position is $95,000 - $125,000 per year, depending on qualifications and experience.", "Job Description": "

Job Summary


The Senior Enterprise Configuration Management Specialist is responsible for leading the planning, development, implementation, and evaluation of major configuration changes across the organization. This role oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities to ensure compliance with standards and optimal configuration success.



Key Responsibilities



  • Develops and publishes metrics to qualify and quantify configuration success;
  • Ensures the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components;
  • Leads the planning, development, implementation, and evaluation of major configuration changes from acquisition to termination;
  • Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities;
  • Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions;


Requirements



  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions;
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework;


Qualifications



  • Configuration Management;
  • ITIL (Information Technology Infrastructure Library);
  • IT Quality Assurance;
  • Performance Measurement and Tuning;
  • Software Change Request Management;
  • Software Product Installation and Support;
  • System and Technology Integration;
  • Systems Software Infrastructure;


Work Experience



  • Roles at this level typically require a university/college degree, with 3+ years of relevant/direct industry experience;
  • Certifications are often desired;
  • In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.


Benefits



  • PNC offers a comprehensive range of benefits to help meet your needs now and in the future;
  • Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options;
  • Employee and spouse/child life insurance;
  • Short and long-term disability protection;
  • 401(k) with PNC match, pension, and stock purchase plans;
  • Dependent care reimbursement account;
  • Back-up child/elder care;
  • Adoption, surrogacy, and doula reimbursement;
  • Educational assistance, including select programs fully paid;
  • A robust wellness program with financial incentives;
  • Paid time off, including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year.


Disability Accommodations Statement


PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.



Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

"}

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