Enterprise Support Specialist

4 weeks ago


Cleveland, Ohio, United States Paladin Consulting Full time

Paladin Consulting is seeking a skilled Enterprise Support Specialist to provide technical assistance to our clients. The ideal candidate will have a strong background in customer service and experience with enterprise-level software support.

  • Provide technical support to end-users via phone, email, and in-person
  • Respond to and resolve technical issues in a timely manner
  • Maintain office technology and ensure smooth operation
  • Deliver exceptional customer service and support
  • Collaborate with internal teams to resolve complex technical issues

Requirements:

  • 5+ years of experience in enterprise-level software support
  • Strong customer service skills and ability to work with diverse clients
  • Experience with remote software tools and lifecycle management
  • Knowledge of MS Intune, Active Directory, and other enterprise-level software

Paladin Consulting is an EEOC employer and offers a dynamic work environment.



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